RETURN, REPLACEMENT & REFUND POLICY

TJ Organics – Traditional Cold-Pressed Oil Mill & Organic Store

1. Introduction

At TJ Organics, we take care to ensure that every product is properly processed, packed and delivered in good condition.

Since we primarily deal in food and consumable products, our Return, Replacement & Refund Policy is designed to maintain product hygiene, food safety and customer satisfaction.

This policy applies to products purchased through our website and other authorised sales channels, subject to the terms mentioned below.

2. Returns of Food Products

For hygiene, safety and quality reasons, we generally do not accept returns of opened or used food products.

This includes:

Cold-pressed oils.
Traditional rice varieties.
Pulses and dals.
Spices and natural ingredients.
Cow ghee.
Natural sweeteners.
Other consumable food products.

However, this restriction does not apply where a genuine product defect, damage, contamination, safety issue or other legally recognised consumer complaint is involved.

We encourage customers to inspect their orders upon delivery.

3. Damaged or Leaking Products

If you receive a product that is damaged, leaking or has compromised packaging during transportation, please contact us as soon as possible after delivery.

Examples include:

Leaking oil bottles or containers.
Broken or damaged packaging.
Spilled products.
Damaged seals or closures.
Products damaged during transportation.

To help us investigate the issue, please:

Take clear photographs or a short video of the package and damaged product.
Keep the original packaging available.
Contact our customer support team with your order details.
Avoid consuming or using products with compromised packaging until the issue is resolved.

After reviewing the complaint, we may arrange an appropriate replacement or refund, depending on the circumstances.

4. Incorrect Products Delivered

If you receive a product different from the one you ordered, please notify us promptly.

Please provide:

Your order number.
Name of the product ordered.
Name of the product received.
Photographs of the product and packaging, where applicable.

After verification, TJ Organics may arrange:

Replacement with the correct product; or
An appropriate refund, depending on product availability and the circumstances.

We will communicate the available resolution to the customer.

5. Missing Products or Quantity Discrepancies

If any product is missing from your order or the delivered quantity does not match your confirmed order, please contact us promptly.

Our team will verify the order and packing details.

Where a genuine discrepancy is confirmed, we will arrange an appropriate resolution, which may include supplying the missing product or providing a refund for the affected item.

6. Product Quality Concerns

Customer satisfaction and product quality are important to us.

If you believe that a product has a genuine quality issue, please contact us with the following information:

Order number or proof of purchase.
Product name.
Purchase date.
Batch number, where available.
Photographs or video, where applicable.
A brief description of the concern.

Our team will review the complaint and determine an appropriate resolution.

For food safety concerns, please avoid consuming the affected product until the issue has been reviewed.

7. Refund Policy

Refunds may be considered in circumstances such as:

Order cancellation before dispatch, where accepted.
Product unavailable after order confirmation.
Confirmed damaged or leaking products.
Incorrect products delivered.
Confirmed missing products.
Verified quality or safety concerns.
Other circumstances where a refund is required under applicable law.

If a refund is approved, it will generally be processed through the original payment method or another mutually agreed lawful payment method.

The time taken for the refund to reflect in the customer’s account may vary depending on the bank, payment gateway or financial service provider.

We will make reasonable efforts to communicate refund approval and processing information to the customer.

8. Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible.

Cancellation requests should preferably be made before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

If an order is successfully cancelled before dispatch, any eligible prepaid amount will be refunded through the applicable payment method.

All cancellation requests will be reviewed based on the order and shipment status, subject to applicable consumer rights.

9. Products Purchased from Our Physical Store

Products purchased directly from a TJ Organics physical store are subject to the applicable in-store return, exchange or replacement terms.

Customers should retain their purchase bill or proof of purchase when raising a complaint.

Genuine complaints relating to damaged, defective, incorrect or unsafe products will be reviewed in accordance with applicable consumer protection laws.

10. Situations Where Returns May Not Be Accepted

Subject to applicable consumer rights and legal obligations, we generally do not accept returns arising solely from:

Change of mind after purchasing a food product.
Products that have been opened or used, without a genuine defect or safety concern.
Improper storage or handling after delivery.
Damage caused by the customer after receiving the product.
Products purchased from unauthorised sellers or sources other than TJ Organics.
Incorrect delivery details provided by the customer.

This section does not exclude any rights or remedies available to consumers under applicable Indian law.

11. How to Request a Return, Replacement or Refund

To raise a return, replacement or refund request, please contact us using the details below.

Email: tjedibleoil@gmail.com
WhatsApp / Mobile: +91 9150788266

Please include:

Your full name.
Order number or purchase bill.
Product name.
Description of the issue.
Supporting photographs or video, where applicable.

Our team will review your request and communicate the next steps.

Where additional information is required, we may contact you for clarification.

12. Return Shipping and Collection

Where a return or replacement is approved, TJ Organics will communicate the applicable collection or return arrangements.

Customers should not independently dispatch products to our business address without first receiving instructions from our support team.

Where the issue is attributable to an incorrect, damaged, defective or otherwise non-conforming product supplied by us, appropriate return or collection arrangements will be made without imposing an unfair burden on the customer.

13. Customer Complaints and Grievance Redressal

We value our customers and aim to resolve genuine complaints fairly and promptly.

If you are not satisfied with the resolution provided, you may contact our customer support team again with your complaint details.

For formal grievances, please contact our designated Grievance Officer using the details published on our website.

Complaints will be acknowledged and addressed within the timelines prescribed under applicable Indian law.

14. Policy Updates

TJ Organics reserves the right to update or modify this policy from time to time to reflect changes in business practices, products, services or applicable legal requirements.

Any revised version will be published on this page with an updated Last Updated date.

Customers are encouraged to review this policy periodically.