PRIVACY POLICY

TJ Organics – Traditional Cold-Pressed Oil Mill & Organic Store

1. Introduction

Welcome to TJ Organics.

At TJ Organics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process and protect your personal information when you visit our website, purchase our products, contact us or use our services.

TJ Organics is a Chennai-based traditional cold-pressed oil mill and organic store offering cold-pressed oils, traditional rice, pulses, spices, ghee, natural sweeteners and other food products.

By accessing our website or using our services, you acknowledge that you have read this Privacy Policy.

We handle personal information in accordance with applicable Indian laws and regulations.

2. Information We Collect

We may collect the following categories of information when you interact with our website or business.

A. Personal Information

Full name
Mobile number
Email address
Billing address
Shipping or delivery address
Contact details provided through our website or customer support channels

B. Order and Purchase Information

When you place an order with TJ Organics, we may collect:

Products purchased
Order number and order date
Quantity and price of products
Billing and delivery details
Order status and transaction reference
Return, replacement and refund-related information

C. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method, transaction-related information may be processed to complete your purchase.

We do not intend to collect or store complete debit card, credit card, UPI PIN or banking passwords on our website. Such confidential payment credentials should be entered only through the authorised payment provider’s secure payment interface.

D. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of website access
Website usage and navigation information

This information helps us maintain website functionality, improve performance and protect our website against unauthorised activities.

3. How We Use Your Information

TJ Organics may use the information collected for the following purposes:

To receive, process and confirm customer orders.
To arrange product packing, shipping and delivery.
To communicate order confirmations and delivery updates.
To process payments, refunds and replacements.
To respond to customer enquiries and complaints.
To provide customer support through phone, email and WhatsApp.
To improve our website, products and customer experience.
To maintain business, accounting and transaction records.
To prevent fraudulent transactions and unauthorised activities.
To comply with applicable legal and regulatory requirements.
To send promotional messages, product updates or offers where permitted and subject to applicable consent requirements.

We collect and use personal information only for legitimate business purposes and applicable legal requirements.

4. Sharing of Personal Information

TJ Organics respects your privacy. We do not sell or rent customers’ personal information to third parties for their independent marketing purposes.

However, we may share relevant information with trusted third parties when necessary to operate our business and fulfil your orders.

These may include:

Payment Service Providers: To process online payments and verify transactions.

Delivery and Courier Partners: To deliver purchased products to your specified address.

Website Hosting and Technology Providers: To maintain website operations, hosting, security and technical services.

Business and Accounting Service Providers: To maintain financial records, invoices and statutory accounts.

Government and Regulatory Authorities: Where disclosure is required under applicable laws, regulations, court orders or lawful government requests.

We expect relevant service providers to handle personal information responsibly and only for the purposes for which it is shared.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and website performance.

Cookies may help us:

Remember website preferences.
Maintain shopping cart functionality.
Understand website traffic and usage.
Improve website performance and functionality.
Support website security.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart or checkout functionality.

Where required, we will obtain appropriate consent for cookies and similar tracking technologies.

6. Data Security

We take reasonable steps to protect customers’ personal information against unauthorised access, misuse, alteration, disclosure or destruction.

Our security measures may include:

Secure website connections (HTTPS).
Restricted access to customer information.
Appropriate website and hosting security measures.
Protection of business and customer records.
Reasonable safeguards when sharing information with service providers.

Although we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

Certain information may be retained for longer periods where necessary for:

Accounting and taxation requirements.
Order and transaction records.
Customer service and dispute resolution.
Legal and regulatory compliance.
Prevention of fraud and misuse.

When information is no longer required, we will take reasonable steps to delete it or ensure that it is no longer identifiable, subject to applicable legal retention requirements.

8. Customer Rights and Choices

Subject to applicable Indian laws, customers may contact us to:

Request information about their personal data.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Raise concerns about the handling of personal information.
Opt out of promotional communications.

Certain information may need to be retained to fulfil legal, accounting or contractual obligations.

To exercise these rights, please contact us using the details provided in the Contact Information section below.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, social media platforms or other external services.

These third-party websites operate independently and may have their own privacy policies and terms of service.

TJ Organics is not responsible for the privacy practices, content or security of external websites.

We encourage customers to review the privacy policies of third-party services before sharing their personal information.

10. WhatsApp, Phone and Email Communications

Customers may contact TJ Organics through telephone, WhatsApp or email for product enquiries, orders, delivery updates and customer support.

Information shared through these communication channels may be used to:

Respond to customer enquiries.
Confirm orders and purchases.
Resolve complaints and product-related concerns.
Provide delivery and replacement updates.
Maintain relevant customer service records.

If you receive promotional communications from us, you may request to stop receiving such communications.

Communications through third-party platforms such as WhatsApp may also be subject to the privacy policies and terms of those platforms.

11. Children’s Privacy

Our website and products are intended for general consumers and are not specifically directed towards children.

We do not knowingly collect personal information from children in violation of applicable Indian laws.

Where applicable, we will follow the requirements relating to children’s personal data under Indian data protection laws.

12. Changes to This Privacy Policy

TJ Organics reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

Customers are encouraged to review this page periodically.

13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu, India.

14. Contact Information

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

TJ Organics
Traditional Cold-Pressed Oil Mill & Organic Store
Chennai, Tamil Nadu, India

Website: https://tjorganics.com/
Email: tjedibleoil@gmail.com
WhatsApp / Mobile: +91 9150788266

Privacy and Grievance Contact: TJ Organics

We will make reasonable efforts to review and respond to privacy-related enquiries and complaints within the time prescribed under applicable laws.

Our Commitment to Your Privacy

At TJ Organics, customer trust is important to us. We are committed to handling customer information responsibly while providing traditional food products and reliable customer service.

TJ Organics – Pure. Natural. Traditional. Trusted.