SHIPPING & DELIVERY POLICY

TJ Organics – Traditional Cold-Pressed Oil Mill & Organic Store

1. Introduction

Welcome to TJ Organics.

At TJ Organics, we take care to ensure that every order is properly processed, packed and dispatched so that our products reach customers in good condition.

This Shipping & Delivery Policy explains how we process, pack, dispatch and deliver products purchased through our website.

We currently offer traditional food products, including cold-pressed oils, traditional rice, pulses, spices, ghee, natural sweeteners and other food products.

Our business is based in Chennai, Tamil Nadu, India.

2. Order Processing

Once an order is successfully placed on our website, our team will review and process it.

Order processing generally includes:

Verifying the order details.
Confirming product availability.
Verifying payment, where applicable.
Preparing and packing the products.
Arranging dispatch through the applicable delivery service.

Orders are processed during our regular business and operational hours.

Orders placed on Sundays, public holidays or non-working days may be processed on the next working day.

Processing times may vary depending on product availability, order quantity and operational requirements.

3. Shipping and Delivery Locations

TJ Organics aims to deliver products to customers through available courier and delivery services.

Delivery availability depends on the serviceability of the customer’s PIN code and the delivery partners operating in that location.

Customers can check delivery availability during checkout or contact our support team for assistance.

Delivery may be available in Chennai and other serviceable locations across India, subject to confirmation at the time of ordering.

We reserve the right to decline or cancel orders for locations where reliable delivery services are unavailable.

4. Estimated Delivery Time

Delivery timelines depend on the customer’s location, product availability, courier operations and other logistical factors.

Estimated delivery dates, where available, will be communicated during checkout or through order-related notifications.

Delivery may take additional time due to:

Public holidays and weekends.
Weather conditions.
Transportation disruptions.
Courier delays.
Remote delivery locations.
Unexpected operational circumstances.

We make reasonable efforts to deliver orders within the estimated timeframe but cannot guarantee delivery on an exact date or time unless expressly confirmed.

5. Shipping Charges

Applicable shipping or delivery charges, if any, will be displayed during checkout before the customer confirms the order.

Shipping charges may vary depending on:

Delivery PIN code.
Total order weight.
Product quantity.
Delivery location.
Courier service charges.

Any free shipping offers or promotional delivery benefits will be subject to the conditions mentioned in the relevant offer.

Customers are encouraged to review the final order amount before completing payment.

6. Packaging and Product Safety

At TJ Organics, we understand the importance of proper packaging, particularly for food products and edible oils.

We take reasonable care when packing products to minimise the risk of damage, leakage, contamination or deterioration during transportation.

Our packaging process may include:

Appropriate product containers.
Secure bottle caps and closures.
Protective outer packaging.
Suitable packing materials.
Careful handling before dispatch.

However, products may occasionally experience damage during transportation despite reasonable precautions.

If your package arrives damaged, leaking or with compromised packaging, please contact us promptly.

7. Order Tracking

Where tracking facilities are available through our courier or delivery partner, tracking details may be shared with customers through SMS, email, WhatsApp or other available communication channels.

Customers can use the tracking information to follow the shipment’s progress.

If tracking information is unavailable or does not update for an extended period, please contact our customer support team.

8. Delivery Attempts and Customer Availability

Customers are responsible for providing accurate delivery information, including:

Full name.
Correct mobile number.
Complete delivery address.
PIN code.
Relevant delivery instructions, where necessary.

Customers should ensure that someone is available at the delivery address to receive the order.

If delivery cannot be completed because:

The customer is unavailable.
The delivery address is incorrect or incomplete.
The recipient cannot be contacted.
The delivery location is inaccessible.

The courier partner may attempt redelivery or return the shipment according to its delivery procedures.

Additional shipping charges may apply for reshipment where applicable and legally permissible, subject to communication with the customer.

9. Damaged, Leaking or Incorrect Deliveries

We take care to ensure that orders are dispatched correctly and properly packed.

However, if you receive:

A damaged package.
A leaking oil bottle or container.
An incorrect product.
A missing product.
A product with compromised packaging.

Please contact TJ Organics as soon as possible after delivery.

To help us review the issue, please provide:

Your order number.
Product name.
Photographs or a short video of the package and product.
A brief description of the issue.

Where possible, please retain the original packaging and product until our team reviews the complaint.

After verification, we will assess the issue and arrange an appropriate replacement or refund in accordance with our Return, Replacement & Refund Policy and applicable consumer protection laws.

10. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact our support team.

We will make reasonable efforts to:

Check the shipment status.
Contact the relevant delivery partner where necessary.
Investigate delivery delays.
Assist in resolving undelivered shipment issues.

If an order is confirmed as lost or undelivered, we will review the circumstances and provide an appropriate resolution in accordance with applicable laws and our policies.

11. Incorrect Delivery Address

Customers should carefully verify their delivery address before confirming an order.

If you need to change your delivery address, please contact us immediately after placing the order.

Address changes may be possible only before the order is dispatched and are subject to courier service availability.

Once an order has been dispatched, address modification may not be possible.

TJ Organics will not be responsible for delivery delays resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.

12. Order Cancellation and Shipping

Customers wishing to cancel an order should contact our support team before dispatch.

Once an order has been handed over to the courier or delivery partner, cancellation may not be possible.

If an order is cancelled successfully before dispatch, any eligible prepaid amount will be refunded through the applicable payment method.

For further details, please refer to our Return, Replacement & Refund Policy.

13. Delivery of Food Products

Since TJ Organics deals primarily in food and consumable products, customers are advised to:

Inspect the outer packaging upon delivery.
Check product seals and packaging condition.
Verify product names and quantities.
Follow the storage instructions mentioned on the product packaging.
Avoid consuming products with visibly damaged or compromised packaging until the concern has been resolved.

For any product quality or safety concern, please contact us promptly.

14. Unforeseen Circumstances

Delivery may be delayed due to circumstances beyond our reasonable control, including:

Natural disasters.
Heavy rainfall or flooding.
Transportation interruptions.
Strikes or public disturbances.
Government restrictions.
Courier service disruptions.
Other unforeseen events.

In such circumstances, we will make reasonable efforts to inform affected customers and assist with delivery arrangements.

15. Contact Us

For shipping enquiries, delivery updates, tracking assistance or complaints, please contact:

TJ Organics
Traditional Cold-Pressed Oil Mill & Organic Store
Chennai, Tamil Nadu, India

Website: https://tjorganics.com/
Email: tjedibleoil@gmail.com
WhatsApp / Mobile: +91 9150788266

Our team will make reasonable efforts to assist with shipping and delivery-related enquiries.

Our Commitment

At TJ Organics, every order matters to us. We aim to ensure that our traditional food products are carefully packed, responsibly dispatched and delivered with attention to quality and customer satisfaction.

TJ Organics – Pure. Natural. Traditional. Trusted.