TERMS & CONDITIONS

TJ Organics – Traditional Cold-Pressed Oil Mill & Organic Store

1. Introduction

Welcome to TJ Organics.

These Terms & Conditions govern your access to and use of our website, https://tjorganics.com/, and the purchase of products offered by TJ Organics through our online store and applicable sales channels.

TJ Organics is a Chennai-based traditional cold-pressed oil mill and organic store offering cold-pressed oils, traditional rice, pulses, spices, ghee, natural sweeteners and other food products.

By accessing our website, browsing our products or placing an order, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order through our online store.

2. Products and Product Information

TJ Organics makes reasonable efforts to ensure that product descriptions, photographs, prices, quantities and other information displayed on our website are accurate and up to date.

Our products include:

Cold-pressed groundnut oil, sesame oil, coconut oil and other oils.
Traditional rice varieties.
Pulses and dals.
Spices and natural ingredients.
Cow ghee and other traditional food products.
Traditional lamp and Deepam oil.

We take care in manufacturing, sourcing, processing, packing and presenting our products.

However, certain natural variations in colour, aroma, texture, appearance and consistency may occur due to differences in raw materials, agricultural conditions, seasonal factors and traditional processing methods.

Such natural variations do not automatically indicate that a product is defective or unsuitable.

Customers are encouraged to read the product descriptions, ingredient details, net quantity, packaging information and applicable declarations before purchasing.

3. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to:

Modify or discontinue products.
Update product descriptions and specifications.
Change product packaging.
Limit the quantity of products available for purchase.
Temporarily remove products due to stock shortages or operational reasons.

If a product becomes unavailable after an order is placed, we may contact the customer to discuss an appropriate alternative, cancellation or refund, as applicable.

We will not substitute a product without the customer’s agreement.

4. Pricing and Taxes

All product prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Prices may include or exclude applicable taxes, as indicated during checkout.

Delivery charges, packaging charges or other applicable charges, if any, will be displayed before the customer confirms the order.

TJ Organics reserves the right to revise product prices from time to time.

However, a price change will not ordinarily affect an order that has already been accepted and confirmed, except where correction is necessary due to an obvious pricing error or another legally permissible reason. In such cases, we will contact the customer for an appropriate resolution.

5. Orders and Order Confirmation

Customers can place orders through the online purchasing facilities available on our website.

When placing an order, customers must provide accurate and complete information, including:

Full name.
Valid mobile number.
Email address, where requested.
Complete delivery address.
Correct product selection and quantity.
Any other information required to process the order.

After an order is placed, an order confirmation may be provided through the website, email, WhatsApp or other available communication channels.

An order confirmation acknowledges receipt of the order and does not necessarily mean that dispatch has already taken place.

We reserve the right to review an order where there are reasonable concerns relating to payment verification, stock availability, incorrect pricing, incomplete delivery details or suspected fraudulent activity.

Where an order cannot be fulfilled, we will inform the customer and arrange an appropriate cancellation and refund, where applicable.

6. Payment Terms

Customers may pay using the payment methods made available on our website at the time of checkout.

These may include:

UPI payments.
Debit and credit cards.
Net banking.
Payment gateways.
Other supported payment methods.

All online payments are subject to the terms and security procedures of the relevant payment service provider.

Orders may be processed after successful payment verification, where prepaid payment is required.

If a payment is deducted but the order is not successfully confirmed, customers should contact our support team with the transaction details.

Cash on Delivery (COD), if offered, will be subject to the availability and conditions displayed during checkout.

7. Shipping and Delivery

TJ Organics makes reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed at the time of purchase.

Delivery timelines may vary depending on:

Customer location.
Product availability.
Courier service operations.
Weather conditions.
Transportation disruptions.
Public holidays and unforeseen circumstances.

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the shipment.

If delivery fails because of an incorrect address, unavailable recipient or other circumstances attributable to the customer, additional delivery arrangements or charges may apply where legally permissible and communicated to the customer.

Once an order is dispatched, tracking information may be provided where supported by the courier service.

We will make reasonable efforts to assist customers in resolving delivery-related issues.

8. Cancellation of Orders

Customers who wish to cancel an order should contact TJ Organics as soon as possible.

Cancellation requests should preferably be made before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible, depending on the shipment status and applicable circumstances.

If an order is successfully cancelled before dispatch, any eligible prepaid amount will be refunded through the applicable payment method, subject to the relevant payment provider’s processing timelines.

Nothing in this section limits any cancellation or refund rights available to consumers under applicable law.

9. Return, Replacement and Refund Policy

Since TJ Organics primarily deals in food and consumable products, returns are handled with particular attention to hygiene, food safety and product quality.

Generally, opened or used food products cannot be returned for reasons of change of mind.

However, we will review genuine complaints involving:

Damaged products.
Leaking oil bottles or containers.
Incorrect products delivered.
Defective or compromised packaging.
Verified product quality concerns.
Products that are otherwise unsuitable upon delivery.

Customers should contact us promptly after receiving the product and provide relevant order details, photographs or videos wherever applicable.

Approved replacements or refunds will be handled in accordance with our separate Return, Replacement & Refund Policy.

Please refer to that policy for complete details.

Nothing in these Terms & Conditions excludes consumer rights or remedies available under applicable Indian law.

10. Customer Responsibilities

By using our website and placing orders, you agree:

To provide genuine, accurate and complete information.
To use the website only for lawful purposes.
Not to misuse the website or interfere with its functionality.
Not to attempt unauthorised access to our website, systems or customer information.
Not to use fraudulent payment methods or provide misleading order information.
To review product details and order information before confirming a purchase.
To follow appropriate storage and handling instructions provided with purchased products.

Customers should store food products according to the instructions on their packaging and protect them from unsuitable environmental conditions.

11. Food Safety, Storage and Usage

TJ Organics takes care in selecting, processing, packing and handling its products.

Customers are responsible for reading product labels, ingredients, usage instructions, storage instructions, best-before dates and other applicable information before use.

Food products should be stored appropriately according to the instructions provided on their packaging.

Once delivered, customers should take reasonable care to prevent contamination, moisture exposure, improper storage or other conditions that may affect product quality.

Any product-specific information displayed on our website or packaging should be considered before consumption or use.

12. Intellectual Property Rights

All content available on the TJ Organics website, including:

Website text and descriptions.
Product photographs and images.
Logos and brand elements.
Graphics and designs.
Website layout and presentation.
Original marketing materials.

is owned by TJ Organics or used with appropriate permission, unless otherwise stated.

No person may reproduce, copy, distribute, modify, publish or commercially use such content without prior written permission from the rightful owner.

Unauthorised use of our website content or brand identity is prohibited.

13. Website Availability and Technical Issues

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee uninterrupted access or error-free operation at all times.

The website may occasionally be unavailable due to:

Maintenance and updates.
Technical problems.
Hosting or server interruptions.
Internet connectivity issues.
Security-related measures.
Circumstances beyond our reasonable control.

We reserve the right to update, suspend or modify website features when reasonably necessary.

14. Third-Party Services and Links

Our website may use or link to third-party services, including:

Online payment gateways.
Courier and delivery services.
Website hosting providers.
Social media platforms.
Communication services.

These services may operate under their own terms, conditions and privacy policies.

TJ Organics is not responsible for the independent policies or practices of third-party service providers.

Customers are encouraged to review the applicable terms of third-party services when using them.

15. Limitation of Liability

TJ Organics will take reasonable care in manufacturing, sourcing, packing and delivering its products.

To the extent permitted by applicable law, TJ Organics shall not be responsible for losses arising solely from:

Incorrect information supplied by the customer.
Improper storage or handling after delivery.
Unauthorised use of the website.
Technical interruptions outside our reasonable control.
Misuse of products contrary to their stated instructions.

Nothing in these Terms & Conditions shall exclude or restrict liability for defective products, product safety obligations, fraud, negligence or any other liability that cannot legally be excluded or restricted under Indian law.

16. Privacy and Protection of Personal Information

When customers use our website or purchase products, we may collect and process personal information necessary for order processing, payment verification, delivery, customer support and other legitimate business purposes.

Our collection and handling of personal information are explained in our separate Privacy Policy.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

17. Customer Complaints and Grievance Redressal

TJ Organics values customer satisfaction and aims to resolve genuine complaints fairly and promptly.

For questions, complaints, order-related issues or concerns regarding our services, customers may contact:

TJ Organics
Email: tjedibleoil@gmail.com
WhatsApp / Mobile: +91 9150788266

For formal consumer grievances, please contact our designated Grievance Officer using the contact details published on our website.

Complaints will be acknowledged and addressed within the timelines prescribed under applicable Indian law.

18. Modification of Terms & Conditions

TJ Organics may revise these Terms & Conditions from time to time to reflect changes in our products, services, business operations, website functionality or applicable legal requirements.

Updated terms will be published on this page along with the revised Last Updated date.

Customers are encouraged to review these terms periodically.

Continued use of our website after an update will be subject to applicable law and the updated terms.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws, disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu, India.

Nothing in this clause restricts a consumer’s statutory right to approach an appropriate Consumer Commission or other competent authority.